Business Solutions & Software Group Blog

What’s the protocol for when your staff gets a phone call from a client or potential customer? If you don’t have a phone-answering procedure in place, then you’re winging it and you’ll end up scribbling notes and fumbling through a Rolodex to answer a customer's question. VoIP offers your business a better way to process company calls.

Windows 10, the next big name in Microsoft’s family of Windows operating systems, is expected to arrive sometime in 2015. On January 21st, 2015, we were shown a glimpse of what to expect from the new operating system, as well as a preliminary look at the in-development browser, Spartan, and several slick new pieces of consumer technology.

As the Internet of Things and BYOD make headlines in the technology world, more and more devices are connecting to wireless networks. While this means that technology continues to grow more mobile, it also means that threats are given new avenues to access countless devices, many of which might contain information of a personal nature.

As the world record holder for the land’s largest machine, the Bagger 293, a German bucket-wheel excavator, is certainly a sight to behold. Standing at a jaw-dropping 310 feet tall, the colossal machine looms over the Statue of Liberty at twice its height, and sports a massive 722-foot length. What’s cooler than the world’s largest ground-wrecking machine? One with remote technology!

Everyone understands that technology is constantly changing. However, acceptance of this reality doesn’t diminish the fact that change, even if it’s foreseeable, can be difficult to adapt to. It’s for this reason why your business needs to have a long-term technology replacement plan.

Let’s face it: The Internet is filled with opinions, and several of them are undoubtedly wrong. Generally, most mature people will take these opinions with a grain of salt and move on. The other half of the population absolutely must respond. These responses are often less-than-friendly, and some of them are just trying to anger the original poster. We call these people Internet trolls.

We’re all hooked on our email. It has revolutionized the way businesses communicate, and in many cases, it can be a major distraction. If you’re a small business trying to manage your own Exchange server, you’re probably aware of how much a headache email can be. Do you really have time to host and manage your own email solution?

Today’s modern office is full of technology. Although, just because a workplace has wall-to-wall technology, doesn’t make it modern. It’s possible for an office to be outfitted with outdated technology. There’s a good word that describes a setup like this: Obsolete. Is your office using obsolete technology? To find out, let’s look at a few pieces from the Museum of Obsolete Objects.

If you feel like you’re having trouble communicating with your team, it’s probably because you are. In fact, it may be because you’re communicating with them the wrong way. By overhauling the way you approach small talk and office chit-chat, you can improve office intercommunication and your own public image.

Despite cloud computing being commonplace, there are still some businesses holding out when it comes to migrating their data to the cloud. In most scenarios like this, a company has objections to the cloud that are preventing them from taking advantage of its many benefits. Are these objections valid? Let’s find out by addressing two of the most common objections to the cloud.

You’ve got a lot of sensitive information stored on your mobile device. If it were to fall into the wrong hands, you wouldn’t want the new user to have easy access to it. This is why every mobile device should be locked. Here’s how to lock your Android device, as well as how to pick out a lock screen setting that’s right for you.

Microsoft has already unveiled their latest project in the form of an entirely new Windows operating system, Windows 10. More recently, a new Microsoft web browser code-named “Spartan” is making tech headlines, which may be released alongside the new operating system.

If you asked any of your employees whether they would prefer to work at home or in the office, we think it’s a safe bet that they would answer “at home.” Working remotely has several well-known benefits, including less commuting expenses, spare office space, and increased employee satisfaction. Despite these advantages, many employers are hesitant to let their staff work from home. Why is this the case?

Believe it or not, there are horror stories told of innocent people being abandoned by 911 dispatchers when they need help the most. This mainly isn’t due to incompetence on the dispatchers’ part, but because there are malicious forces that aren’t taken into consideration. Often, victims of 911 mishaps are misled by the odd hacker.

A business is always at risk of being destroyed, be it online or offline. According to a study by 1&1, 67 percent of people confirmed that someone they know has had information stolen from them while online. In order to prevent your business from joining this statistic, there are several features you should look for when considering your network’s security.

How do you feel while you’re reading this article? Are you straining your eyes just to see the screen? Does your back feel like it has a knot in it? Is carpal tunnel destroying the nerves in your wrist? If you answered “yes” to any of these questions, it’s probably time to look into switching up your workstation.

Outsourcing your company’s IT services is an easy way to cut back on IT costs. For years, outsourced IT has been a growing trend with more companies making the switch, but just because your businesses has outsourced its technology services, doesn’t mean that backsourcing isn’t a valid option.

If you’re a heavy tech user, then eventually, your photos, apps, and videos will take up all the space on your mobile device’s hard drive, making it impossible to add anything new. Plus, Murphy’s Law states that this will happen at the worst possible time, like while you’re recording your kid’s recital. Follow these four tips and don’t get stuck with a lack of space.

An IT parody song to the tune of “Rockin’ Around the Christmas Tree.”

It’s the holiday season… for everyone but Sony, at least. The tech/entertainment supergiant has been experiencing a ton of security issues lately. Last month, someone hacked into Sony’s databases and stole a lot of information (including unreleased movies, which were later released to the world). This December, it was revealed that Sony stored their passwords in a folder on their server titled “Passwords.”