The telephone has long been a staple technology in offices all across the world, but some companies have not evolved their telephone systems to account for changes in the way people communicate and collaborate in a modern office. Today, we want to highlight how Voice over Internet Protocol, or VoIP, has changed the game for business telephone systems.
Understanding VoIP
VoIP is a telephone system that is based off of your Internet connection rather than individual telephone lines. It typically runs out of a dedicated server on your company’s infrastructure, but you can also run it out of a cloud-based server, which is often preferable. For a cloud-based model, you pay per account you need while the service provider handles the upkeep, management, and maintenance of your telephone system infrastructure. They’ll also provide you with support as it’s needed.
VoIP Has Many Benefits
A communications platform separate from your phone company is a huge benefit, as it helps you eliminate the unnecessary costs that your landline provider might stack on top of your telephone service. Let’s dig into some of the other benefits.
VoIP offers flexibility, a necessity for any growing business. You pay a small monthly fee per line, and you can add or subtract lines as needed to accommodate for growth or adjust costs as necessary. Additionally, you’ll find there are communication and collaboration solutions available through your VoIP system that help everyone be productive and efficient with their time.
You’re probably wondering about call quality, and we’re happy to say that it’s on par or even better than your traditional telephone systems. Through the VoIP app, you basically give your employees a mobile work phone they can use on their smart device. This makes sure that your team always has access to their work numbers, even while traveling or working remotely.
Flexible Features for Hosted VoIP
VoIP has plenty of features to love, and even better is how customizable it is to suit your specific needs. While we could go on and on about the dozens of features VoIP offers, we wanted to cherry pick some of the features that excite us most. Here they are:
- Auto attendant - This feature is a system that answers your calls and gives callers options to route calls properly.
- Text messaging - Giving your staff the ability to send work-related texts is a godsend in many situations. It’s an essential feature for organizations that want to unify their communications platform.
- Call forwarding - This feature allows organizations to redirect calls, reducing the likelihood of missed calls.
- Call recording - Being able to record calls can have many benefits, but most importantly, to enhance customer satisfaction.
- Video conferencing - Being able to communicate with multiple people via video successfully is a huge benefit.
With VoIP, you can transform your business’s communications infrastructure for the better. Learn more and get started by calling Business Solutions & Software Group at (954) 575-3992 today.
