Business Solutions & Software Group Blog

Downtime can be deadly to a business in excess, and it is an unfortunate reality that businesses with poor technology maintenance practices experience more downtime than others. The more often your technology breaks down, the more you spend in wasted time and reactive maintenance, so it’s a best practice to take care of your technology before it becomes a liability. One tried and true way to do so is with some help from an outsourced provider to aid your help desk.

What if you can have one employee who’s dedicated to receiving calls and answering tech support questions from the rest of your staff? Essentially, someone having this role would be like a help desk for your business. If you don’t think you can afford filling in a seat like this, consider how much time/money a move like this would save you if employees didn’t have to waste time seeking out needed information.