Michael DeMarco

Establishing and nurturing positive customer relationships stands as important for any business. A vital tool in achieving this goal is the implementation of a customer relationship management (CRM) platform. While many CRMs share common features, some offer more advanced capabilities at a higher cost. This month, we will explore the suitable CRM options for businesses at different levels.

Back in 1942, Isaac Asimov wrote a short story called “Runaround” that formally introduced his Three Laws of Robotics as a complete set of rules that all robots in his Robots series were beholden to. Now, Google has announced that a similar safeguard will inform how their future AI-enabled machines will operate, partially inspired by the Three Laws.

Let’s look at what Google has coined their “Robot Constitution,” and how it works.

Enhancing collaboration is pivotal for the success of many businesses, and leveraging technology can exponentially improve collaborative outcomes. The challenge lies in identifying the most suitable collaboration tools for your organization’s specific needs. In this month’s newsletter, we will explore two categories of software that can enhance your organizational collaboration.

In 2022, Microsoft introduced the concept of "productivity paranoia," highlighting managers' overwhelming concerns that remote workers might not be operating at peak efficiency. As remote and hybrid work models persist, however, a new manifestation has surfaced: the pervasive feeling among workers that they must constantly prove their productivity while working from home.

It doesn’t matter who you are; your age, your occupation, your employment status, your station in life—you need to make 2024 the year you get your cybersecurity hygiene in check. What we’re going to talk about today isn’t overkill, overly complicated, or expensive. This isn’t us trying to sell you on something. In fact, this is probably the easiest New Year's Resolution you can give yourself.

First, let me start with a really quick story.